Return and Refund Policy

Return and Refund Policy for Pixel Punkh

Last Updated: 26 Dec. 2023

Pixel Punkh, owned by Shikha Bajaj, is committed to ensuring your satisfaction with our custom-made, on-demand products. This Return and Refund Policy outlines the terms and conditions related to returns and refunds.

Custom-Made Products:

1. On-Demand Production:

   - All our products are custom-made on demand. This means each item is crafted uniquely based on your specifications and preferences.

2. Return and Refund Limitations:

   - Due to the personalized nature of our products, we do not generally accept returns or offer refunds. Each item is created specifically for you, and we do not keep stock.

Quality Assurance and Refunds:

1. Quality Guarantee:

   - We take pride in the quality of our work. If, however, you find that the product does not meet your expectations in terms of quality or if there is a defect, we are committed to resolving the issue.

2. Refund Process:

   - In case the work is not up to the expected quality or if there is a significant issue with the product, we will provide a 100% refund.

3. Notification and Proof:

   - To initiate a refund, you must notify us within 7 days of receiving the product. Please provide clear photos or details highlighting the quality concern.

How to Request a Refund:

1. Contact Us:

   - To request a refund, contact us through:

      - Email: hello@pixelpunkh.com

      - Return Requests: support@pixelpunkh.com

      - WhatsApp Support: +91 8878933778, +91 9407401401

2. Provide Details:

   - Clearly state the reason for the refund request and provide supporting evidence such as images or a detailed description of the issue.

Refund Process:

1. Review and Verification:

   - Our team will review the request, verify the issue, and determine eligibility for a refund.

2. Refund Confirmation:

   - If the refund is approved, we will confirm and process the refund within [specified time frame].

Exceptions:

1. Incorrect or Damaged Items:

   - If you receive an incorrect or damaged item, please contact us immediately for assistance.

2. Cancellations:

   - Cancellations are not possible once the production process has begun. Please review your order carefully before confirming.

Note:

While we strive to provide excellent customer service and ensure your satisfaction, the custom nature of our products requires careful consideration before placing an order. We appreciate your understanding and cooperation in adhering to our Return and Refund Policy.

By making a purchase with Pixel Punkh, you agree to the terms outlined in this Return and Refund Policy.